- how much does it cost to ship my order?
- Shipping is free for the continental United States if your order is over $150.00! Orders under $150.00 ship for a flat rate of $9.95. If you live outside the continental United States please contact us for a shipping quote.
- Where can I find Instructions for my Career Band Kit?
- Can I order plaques and just cancel the ones that Scout(s) don’t complete all of the requirements?
- Please don’t place your order until you know the Scouts will earn the award. We do not cancel and refund after any custom work has been started. We are happy to cancel before work is started on custom awards.
- There is a spelling error or wrong date. What do I do next?
- Look at your original order. If YOU entered something wrong, just reorder that award and we will make the new award as quickly as we can. If WE made the error, please let us know by emailing us at firstname.lastname@example.org so we can make a corrected award and ship it to you as quickly as we can.
- Do you offer any discounts?
- There is a 3% discount for paying with cash or a check. Place your order as usual using the shopping cart, and when you select “Check Payment” at checkout a 3% discount will automatically be applied to your cart, and when you click ‘checkout’ an email with further instructions and a PDF invoice is automatically sent to the email you provided. Please check your spam folder if you do not see the email within 20 minutes.
- Why are my plaques not all the exact same shade or color?
- We do not stain our solid wood plaques so you are getting the natural color of the wood. All wood varies in color and grain pattern, even boards from a single tree will have differences. Each one of our plaques are unique, just like the Scout receiving it.
- What file format should I use to send you my custom ideas
- In order to get the highest possible quality we will need a VECTOR format file to be sent to us. Some examples of vector or raster formats are listed below.